Privacy Policy

First National Real Estate Port Stephens

ACN: 606 707 779.

 

Privacy Statement

This Privacy Policy outlines the personal information handling practices of First National Port Stephens ABN: 24 606 707 779 (“First National, “us” or “we”). First National is not an entity bound by the Privacy Act 1988 and has not opted-in to the Australian Privacy Principles under Section 6EA. This policy is written in simple language.

We respect the privacy of your personal information and treat it in accordance with this statement. If you have any concerns or would like to access your personal information that we hold, please contact:

Rebecca Dean

Shop 2/265 Sandy Point Road, Salamander Bay NSW 2317

02 4039 8508 or info@fnportstephens.com.au

 

Overview

We collect, hold, use and disclose personal information to carry out business functions or activities. These functions and activities include:

• Promoting and marketing the First National network and First National members;
• Promoting and marketing First National;
• Selling and renting residential and/or commercial property;
• Providing information to vendors, purchasers and the public on real estate and related areas;
• Advertising properties listed with First National;
• Establishing and attending training programs, seminars and conferences for First National and First National members; and
• Undertaking activities in support of our functions and activities including human resources, corporate administration, property management and public relations activities.

 

Collection of your personal information

When we refer to personal information, we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. At all times we try to only collect the information we need for the particular function or activity we are carrying out.

Each time you contact us, you may provide us with personal about yourself or others that we need to use to provide you with our services. The main way we collect personal information about you is when you give it to us, for example when you:

• Complete forms , application or surveys;
• Contact us to ask for information;
• Attend an open for inspection of a property listed with First National;
• Participate in forums on our website; or
• Otherwise specifically provide us with your personal information.

We will only use or disclose your personal information for the primary purpose of our business or purposes related to our business activities. The primary purpose of our business includes, but is not limited to:

• marketing and selling real estate goods or services;
• marketing the First National Network
• providing further information about our services.

You may provide personal information to us receive information about products or services offered through this website, to purchase such products and services, to receive newsletters or become involved in promotions or other initiatives commenced by us.

This personal information may include details such as your name, age, gender, contact information, products and services you are interested in or require more information about. If you purchase or request products and services from us we may also request your preferences for receiving further marketing or promotional material.

We require some of this information to provide services to you, as indicated by mandatory fields on some forms. For non-mandatory fields, the choice of how much information you provide to us is yours. We seek this information to process your request for information and provide that information to you, to improve the quality of our products and services and to assist you to determine which products and services best meet your needs.

 

Collecting through our websites

We may also collect and store information about visits to this website, including:

• the name of the domain from which you accessed the internet;
• the date and time you accessed the website;
• the internet address of the website from which you linked directly to the website; and
• the pages you accessed while visiting the website.

This information does not in itself identify individual and it used to measure the number of visitors to the website and how it was navigated. This information assists us to make the website more useful to you.

We also collect the information from subscribers (personal registering their details with us through the website) or website visitors for the purpose of improving our quality and effectiveness and to provide you with information. We welcome feedback from you about all aspects of this website. We store feedback that users send us. This feedback is used to administer and refine our service. We may also use the information to improve or promote this site. We will not publish your name in connection with any information provided without your permission.

If you do not provide us with your personal information, some enhanced services may be unavailable to you. If you do provide us with your personal information, we will protect it in accordance with this policy.

 

Social Networking Services

We may use social networking services such as Twitter, Facebook, Instagram and YouTube to communicate with the public. When you communicate with us using these services we may collect your personal information, but we only use it to help us communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These sites have their own privacy policies.

 

Notification of collection of person information

If we collect personal information from someone or some entity other than you in order to provide a property related service, such as acquiring information from a tenancy database, we will make you aware that we have done so and explain why. We will also explain if there are any consequences for you if such information is not collected. Organisations that we are likely to collect personal information from or provide information to are:

• TICA
• Honan Insurance
• Veda
• NTD
• Zenu
• Property Me
• Inspect Real Estate
• Inspection Manager

How we use your personal information

We may use your personal information to deliver services you have requested (for example, responding to an inquiry for information concerning a property).

We may also use your personal information to send you periodic mailings containing information on new services and upcoming events that may interest you. If at any stage you decide that you do not wish to receive such material, please let us know by following the Opt-Out procedure below and we will ensure that your name is removed from our contact list.

Direct marketing

From time to time we may use your personal information to provide you with current information about real estate, offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company with whom we are associated.

If you do not wish to receive marketing information, you may at any time decline to receive such information by telephoning us on 02 4039 8508 or by emailing us at info@fnportstephens.com.au

If the direct marketing is by email you may also use the unsubscribe function . We not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.

Disclosure

We will only disclose your personal information to carry out business activities and functions as identified above.

First National Members

In order to deliver our services to you, we may disclose your personal information to another First National Member who is best is best positioned to assist with your particular request. In doing so, we authorise these members to use your personal information in the ways described above. These members will handle your personal information in accordance with the privacy statements accessible through their websites.

Other than as stated in this statement, we do not rent, sell or otherwise disclose your personal information to non-member companies or organisations without your prior consent.

Overseas Recipients

We may disclose your personal information to overseas recipients such as international First National Real Estate members offices, should this be deemed necessary (for example, responding to an inquiry for information concerning a property). Countries could include:”

• New Zealand;
• Vanuatu;
• Papua New Guinea; and
• Any other country where a First National member is based.

Information that you post in any social media public forum used by First National Real Estate or its members (such as but not limited to Facebook, Twitter or Instagram) may be exposed to overseas recipients.